Patient Portal & Telehealth Platform
Meridian Health Partners
Meridian's patients were bouncing between a scheduling portal, a messaging app, and a separate video vendor. Front-desk staff spent more time resetting logins than seeing patients. We unified the experience into one HIPAA-compliant app — and launched it on both stores in the same week.
01 — The brief
The challenge
Meridian needed a single mobile app to replace three disconnected systems for scheduling, messaging, and video visits — all while meeting strict HIPAA requirements for data handling and audit logging.
02 — What we built
The solution
We built a unified React Native app with end-to-end encrypted messaging, Twilio-powered video visits, and a HIPAA-compliant backend with full audit logging, launched simultaneously on iOS and Android.
03 — Method
How we got there
- 01Designed a HIPAA-compliant data architecture with encrypted storage and audit logs
- 02Built appointment scheduling with real-time provider availability
- 03Integrated Twilio Video for embedded telehealth visits
- 04Ran a phased beta across 3 clinics before full rollout
04 — Proof
What changed
- 50,000+ active patients within 6 months
- 4.8-star average App Store rating
- 31% reduction in missed-appointment rate
05 — Frames
Inside the work
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